Have you ever wondered how you could make your taxi booking process easier and faster? Well, now you can with WhatsApp TaxiBot! Read on to find out more about this amazing new taxi booking service and how easy it is to get started!
What is WhatsApp TaxiBot?
WhatsApp Taxibot is the latest innovation bought to you by M2M TaxiBot – Powered by M2M Omnichannel. It is an automated AI chatbot that enables customers to book a ride, receive driver details, location tracking and manage their booking with a few simple messages.
Onboarding Process Overview
The onboarding process for WhatsApp Taxibot is designed to be seamless and straightforward. Our onboarding process ensures that you can get the most out of your Taxibot experience with minimal effort.
How to get started
Firstly, register for a free account, and agree to the terms of service. Account login details are emailed from the M2M Omnichannel Platform. As soon as you first log in, you must update the default password. And then subscribe to the Autocab WhatsApp TaxiBot. Selecting your desired SMS Auto top-up plan and WhatsApp Conversation Auto top-up plan.
Then you will need to choose a Virtual Mobile Number for your WhatsApp TaxiBot from the drop-down selection. Followed by how many additional Live Agents are needed to respond to incoming conversations that may require human assistance. Secure pay-by-card add-on services are also available with Judopay and Lynkpay, to allow customers to pay by card through WhatsApp.
As soon as you complete your subscription selections, simply click the continue button to receive an email invoice from M2M Omnichannel.
Once the subscription payment is complete, the payment thank you email is delivered. Within this email, you are given instructions on how to start the WhatsApp Business onboarding process.
Step-by-step Guide to Onboarding with M2M TaxiBot
Step 1: Start Onboarding by Scheduling an Appointment with a member of the M2M Omnichannel Support Team. Before the meeting, you will need to make sure you have a Verified Facebook (Meta) Business Manager account.
Step 2: Setting up your Autocab WhatsApp TaxiBot is completed by our support team. This includes the setup of your WhatsApp Business Account and the WhatsApp outbound notification templates approvals from Meta. Branding your bot and entering your business description for the WhatsApp Business directory.
Step 3: Testing the Bot for deployment is completed by our support team to ensure your Autocab Company ID is connected with all APIs.
Step 4: Make sure you have updated your Privacy Policy on your website to be GDPR compliant. Companies are obliged to inform about how and when the data is collected, as well as protect it from possible breaches and report if such happened. Users can demand to edit or remove personal information from databases at any time. The regulation is real and can’t be ignored, so chatbot GDPR compliance is a must.
You will need to supply the URL for your terms and conditions with a privacy notice. Along with the email address of your Grievance / Data Protection Officer. This is added to your bot before deployment, so your bot is fully GDPR compliant.
Ready to Launch and Take Bookings via WhatsApp
Growing your TaxiBot user base is often one of the biggest challenges you’ll face when first integrating the technology. Ensuring users are aware of its existence and convincing them to use them requires marketing prowess. Have no fear, M2M TaxiBot provides all the tools you need to accomplish this. Contact us today to find out more!
