Welcome to the TaxiBot help desk.

A WhatsApp chatbot is an automated software that uses AI (Artificial Intelligence) to engage your customers on the WhatsApp using our NLP engine.

NLP stands for Natural Language Processing. M2M Omnichannel WhatsApp Chatbots use AI and our proprietary NLP engine to intelligently interact with your customers. You can use them to answer customer questions about your products and services, share content, drive sales, and send notifications regarding orders, payments, shipping, etc.

Our team will guide you through setup and testing. Complete the TaxiBot onboarding form with your company and dispatch details. We’ll confirm which booking channels and features are available for your setup.

The WhatsApp Business API is used by large businesses to scale up their customer engagements on WhatsApp with interactive buttons, broadcasts, and templates, integrating with their other systems, software, and data. And offers other unique features not available with WhatsApp Business App.

To deploy a chatbot on WhatsApp, all you need is:

1. Verified business on Facebook
2. Registered WhatsApp business phone number
3. Official WhatsApp Business API (which M2M Omnichannel supplies)

The message templates make it possible for you to send taxi dispatch notifications and payment requests to your customers over WhatsApp, allowing you to drive more taxi bookings, earn more revenue, and gain more value from your WhatsApp chatbot.

To send taxi dispatch notification messages on WhatsApp outside the 24-hour window, you will need to use a template message. Prebuilt taxi dispatch templates are built directly in the conversation flow of the M2M TaxiBot making use of the Template Message node.

Please contact sales for pricing at: https://m2mtaxibot.com/contact-us/

WhatsApp channel for Taxi bookings will connect your business to 2.24 billion monthly active users. It is now the most used messaging app in the world, connecting people from all over the globe! With the M2M TaxiBot, you can expand your customer base and increase new bookings with ease.

• Auto Top-up Monthly Subscription
• 1000 Conversations Per Month
• 50 SMS Failover Credits Per Month
• 1 WhatsApp Business Phone Number
• 1 Live Agent Login
• Live Chat Human Takeover
• Dashboard & Analytics

WhatsApp channel for Taxi bookings will connect your business to 2.24 billion monthly active users. It is now the most used messaging app in the world, connecting people from all over the globe! With the M2M TaxiBot, you can expand your customer base and increase new bookings with ease.

The M2M TaxiBot subscription has a 12-month initial term.

Yes. You can purchase additional Live Agent licenses through your M2M Omnichannel dashboard.

Yes. M2M TaxiBot supports the following pay by link payment providers:

• Judopay
• Stripe
• LynxPay
• CabCard

To add-on secure Pay by link card payments costs £19.95 per month through your M2M Omnichannel dashboard.

When your account reaches £50.00. We will automatically top-up your WhatsApp conversation account with your pre-select amount. The top-up is taken from the same card as your monthly subscription.

When your account reaches £10.00. We will automatically top-up your SMS account with your pre-select amount. The top-up is taken from the same card as your monthly subscription.

WhatsApp has limits for sending messages to users based on a tier system. Every account starts at tier 1 after registering a new phone number.

Tier 1: Allows you to send messages to 1,000 unique customers in a rolling 24-hour period.
Tier 2: Allows you to send messages to 10,000 unique customers in a rolling 24-hour period.
Tier 3: Allows you to send messages to 100,000 unique customers in a rolling 24-hour period.
Tier 4: Allows you to send messages to an unlimited number of customers in a rolling 24-hour period.

To increase your tier, you need to meet the following conditions:
• Keep your quality score above medium.
• Send 2 times the number of messages allotted in your current daily limit within the last 7 days.

Let's consider an example. Imagine that you're currently in tier 1 with a limit of 1,000 unique recipients per 24 hours. If you send a message to more than 2,000 recipients in 7 days, and you have a good reputation, then you will automatically be upgraded to tier 2 and can send messages to up to 10,000 unique users per 24-hour period.

Once an account reaches this threshold, it will be moved to the next tier. It will take at least 48 hours to be able to move to the next tier. To do so, you will need to send your daily limit of messages consecutively for two days at a minimum.

The M2M TaxiBot is built to maintain a high-quality score by following the standards.

• Prebuilt messages that are in accordance with the WhatsApp Business policy.
• Only send messages to opted-in users for each template topic in accordance with WhatsApp's policy.
• Personalize messages and provide useful, meaningful messages to the user.
• Keep track of your message frequency, do not send too many messages to the same user in a single day.

Conversations set language preferences during a conversation, and show conversations in their selected language.

As a result, TaxiBot can be deployed in over 50 Languages; Arabic, Bengali, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Persian, Portuguese, Punjabi, Pushto, Romanian, Russian, Slovak, Somali, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Polish and Vietnamese.

There are some countries that WhatsApp excludes from communicating with WhatsApp for Business numbers. Phone numbers from the following countries are blocked:

• Crimea (+7978)
• Cuba (+53)
• Iran (+98)
• North Korea (+850)
• Syria (+963)

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Yes. To avoid getting your chatbots spammed, or if your chatbot is unavailable for all regions, you can block users from using your chatbots or phone numbers.  To block a user you need to enter their ID (phone number) in the Block List. To do so navigate to your messages page by clicking theicon on the left menu and then search for user.

How to block users

To block a user you need to enter their ID (phone number) in the Block List. To do so navigate to your profile page by clicking the icon on the upper right corner and select from the drop-down menu 'Block user'.

Yes. The M2M TaxiBot is GDPR compliant. Customers confirm the booking by agreeing to the Terms and Conditions of the Taxi Operator with a URL link and acknowledge they have read the Privacy Notice. And agree to receive taxi dispatch notifications from M2M TaxiBot over WhatsApp or SMS.

On the welcome to taxi bot main menu, customers can select "Manage a Booking" to access Privacy Settings.

The GDPR (General Data Protection Regulation) gives you more control over how your personal data is used. TaxiBot saves some data about you during our chats. You can choose to download data, change personal data, or delete personal data.

M2M Omnichannel maintains the highest standards of security to protect your visitor’s privacy and ensure secure data communication. Personal data is end-to-end encrypted and not shared with third parties or institutions.

Your customers open the WhatsApp app and choose one of the three simple ways to book a taxi:

1. Send ‘Hi’ on WhatsApp to your local taxi firm business WhatsApp number

2. Click an official wa.me link supplied by your local taxi firm, to access the chat window.

3. Scan the QR code supplied by your local taxi firm.

Once the AI Chatbot responds, you simply tap the “Book a journey” button. You can then enter your destination, and the app will match you with the closest available taxi.