Welcome to the TaxiBot help desk.

A WhatsApp chatbot is an automated software that uses AI (Artificial Intelligence) to engage your customers on the WhatsApp using our NLP engine.

NLP stands for Natural Language Processing. M2M Omnichannel WhatsApp Chatbots use AI and our proprietary NLP engine to intelligently interact with your customers. You can use them to answer customer questions about your products and services, share content, drive sales, and send notifications regarding orders, payments, shipping, etc.

Here are the steps to create a WhatsApp Taxi chatbot in 2023:

Step 1: Building a taxi chatbot.
When it comes to creating a taxi chatbot, you’ve got two choices;
• Code it.
• Use a powerful, prebuilt TaxiBot that’s fully tested.

Using a prebuilt TaxiBot on the M2M Omnichannel platform is the wiser choice. Integration with your existing Taxi Dispatch Software is simple with our M2M TaxiBot chatbot. And once set up, presents passengers with predefined questions to make taxi bookings. Once a booking is made, the job is sent directly to dispatch and assigned in line with your assignment settings as with any other booking channel.

Also, we give you in-depth analytics about your conversations with customers, helping you measure the effectiveness of your WhatsApp messages.

You can even automate the training of your bot with the help of our DocuSense technology. It can parse through the documents you upload and assimilate 12 pages of data every 8 seconds.

Step 2: Fulfil the requirements to deploy chatbots on WhatsApp.
1. You will need to have access to WhatsApp Business API. WhatsApp grants access to these APIs themselves through their partners.
2. To receive WhatsApp Bot API access, you’ll also need a verified business on WhatsApp.
3. You also need to register a new phone number as your WhatsApp Business phone number.
4. WhatsApp will call this number to confirm and activate it for your WhatsApp Business Account, so you need to make sure that the number can receive calls from the USA.

Step 3: Setup and connect your WhatsApp business account on M2M Omnichannel
In the M2M Omnichannel portal, navigate to the Deploy tab and select WhatsApp. To set up your WhatsApp TaxiBot in the fastest way possible, choose 360Dialog as your WhatsApp provider (doing this also allows you to create WhatsApp message templates for taxi dispatch notifications that are broadcast directly from the M2M Omnichannel portal).

Now, you’re going to have to update a couple of fields:
• Phone Number
• API key

Step 4: Configure WhatsApp
You need to log into your 360Dialog account. Now, you need to navigate to the ‘WhatsApp account’ section.

Here you can find your WhatsApp business phone number. Copy your registered and approved WhatsApp Business phone number and paste it into the phone number field on the M2M Omnichannel portal. Make sure to add the country code without any spaces or a ‘+’ sign.

Now, go back to the ‘WhatsApp account’ section on the 360Dialog portal. Click on ‘Generate API key’.

You can only generate your WhatsApp chatbot API key once, so copy it and store it in a secure manner.

Now paste your API Key into the M2M Omnichannel portal.

Step 5: Test your WhatsApp TaxiBot
Now that you’ve entered all your details, you’re ready to test the M2M TaxiBot that you created on WhatsApp.

To deploy a chatbot on WhatsApp, all you need is:

1. Verified business on Facebook
2. Registered WhatsApp business phone number
3. Official WhatsApp Business API (which M2M Omnichannel supplies)

Please contact sales for pricing at: https://m2mtaxibot.com/contact-us/

WhatsApp channel for Taxi bookings will connect your business to 2.24 billion monthly active users. It is now the most used messaging app in the world, connecting people from all over the globe! With the M2M TaxiBot, you can expand your customer base and increase new bookings with ease.

• Auto Top-up Monthly Subscription
• 1000 Conversations Per Month
• 50 SMS Failover Credits Per Month
• 1 WhatsApp Business Phone Number
• 1 Live Agent Login
• Live Chat Human Takeover
• Dashboard & Analytics

WhatsApp channel for Taxi bookings will connect your business to 2.24 billion monthly active users. It is now the most used messaging app in the world, connecting people from all over the globe! With the M2M TaxiBot, you can expand your customer base and increase new bookings with ease.

Yes. You can purchase additional Live Agent licenses through your M2M Omnichannel dashboard.

Yes. M2M TaxiBot supports the following pay by link payment providers:

• Judopay
• Stripe
• LynxPay
• CabCard

To add-on secure Pay by link card payments costs £19.95 per month through your M2M Omnichannel dashboard.

When your account reaches £50.00. We will automatically top-up your WhatsApp conversation account with your pre-select amount. The top-up is taken from the same card as your monthly subscription.

When your account reaches £10.00. We will automatically top-up your SMS account with your pre-select amount. The top-up is taken from the same card as your monthly subscription.

WhatsApp has limits for sending messages to users based on a tier system. Every account starts at tier 1 after registering a new phone number.

Tier 1: Allows you to send messages to 1,000 unique customers in a rolling 24-hour period.
Tier 2: Allows you to send messages to 10,000 unique customers in a rolling 24-hour period.
Tier 3: Allows you to send messages to 100,000 unique customers in a rolling 24-hour period.
Tier 4: Allows you to send messages to an unlimited number of customers in a rolling 24-hour period.

To increase your tier, you need to meet the following conditions:
• Keep your quality score above medium.
• Send 2 times the number of messages allotted in your current daily limit within the last 7 days.

Let's consider an example. Imagine that you're currently in tier 1 with a limit of 1,000 unique recipients per 24 hours. If you send a message to more than 2,000 recipients in 7 days, and you have a good reputation, then you will automatically be upgraded to tier 2 and can send messages to up to 10,000 unique users per 24-hour period.

Once an account reaches this threshold, it will be moved to the next tier. It will take at least 48 hours to be able to move to the next tier. To do so, you will need to send your daily limit of messages consecutively for two days at a minimum.

The M2M TaxiBot is built to maintain a high-quality score by following the standards.

• Prebuilt messages that are in accordance with the WhatsApp Business policy.
• Only send messages to opted-in users for each template topic in accordance with WhatsApp's policy.
• Personalize messages and provide useful, meaningful messages to the user.
• Keep track of your message frequency, do not send too many messages to the same user in a single day.

Conversations set language preferences during a conversation, and show conversations in their selected language.

As a result, TaxiBot can be deployed in over 50 Languages; Arabic, Bengali, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Persian, Portuguese, Punjabi, Pushto, Romanian, Russian, Slovak, Somali, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Polish and Vietnamese.

There are some countries that WhatsApp excludes from communicating with WhatsApp for Business numbers. Phone numbers from the following countries are blocked:

• Crimea (+7978)
• Cuba (+53)
• Iran (+98)
• North Korea (+850)
• Syria (+963)

Yes! Support, software updates, backup, and maintenance are all included in your subscription.

Yes. To avoid getting your chatbots spammed, or if your chatbot is unavailable for all regions, you can block users from using your chatbots or phone numbers.  To block a user you need to enter their ID (phone number) in the Block List. To do so navigate to your messages page by clicking theicon on the left menu and then search for user.

How to block users

To block a user you need to enter their ID (phone number) in the Block List. To do so navigate to your profile page by clicking the icon on the upper right corner and select from the drop-down menu 'Block user'.

Yes. The M2M TaxiBot is GDPR compliant. Customers confirm the booking by agreeing to the Terms and Conditions of the Taxi Operator with a URL link and acknowledge they have read the Privacy Notice. And agree to receive taxi dispatch notifications from M2M TaxiBot over WhatsApp or SMS.

On the welcome to taxi bot main menu, customers can select "Manage a Booking" to access Privacy Settings.

The GDPR (General Data Protection Regulation) gives you more control over how your personal data is used. TaxiBot saves some data about you during our chats. You can choose to download data, change personal data, or delete personal data.

M2M Omnichannel maintains the highest standards of security to protect your visitor’s privacy and ensure secure data communication. Personal data is end-to-end encrypted and not shared with third parties or institutions.

Your customers open the WhatsApp app and choose one of the three simple ways to book a taxi:

1. Send ‘Hi’ on WhatsApp to your local taxi firm business WhatsApp number

2. Click an official wa.me link supplied by your local taxi firm, to access the chat window.

3. Scan the QR code supplied by your local taxi firm.

Once the AI Chatbot responds, you simply tap the “Book a journey” button. You can then enter your destination, and the app will match you with the closest available taxi.