Revolutionising Ride Booking
TaxiBot connects with customers via their favourite social platforms, enabling fast, automated 24/7 bookings—fully integrated with your dispatch system for a seamless experience.
Transforming the Future of Ride Booking
Offer your customers a premium, hassle-free taxi booking experience—available 24/7 with zero wait times.
TaxiBot connects through the world’s most popular channels like WhatsApp, Instagram, and Messenger, delivering instant, fully automated bookings. Seamlessly integrated with your dispatch system or available as a standalone solution, it’s designed to meet customers where they are and keep your operations running smoothly.
Fully automated
Our Chatbots handle the entire booking process from start to finish.
Branded Experience
Your logo, company name, address, email, website and description.
GDPR Compliant
Manage a booking for privacy settings, giving control over personal data.
NEW: Zone capabilities
Simply tell us your Zones and we'll do the config of your zones in TaxiBot.
NEW: Multi company
TaxiBot supports Multi company management with Autocab.
NEW: Restricted Area
Bookings outside your Zones are handed over to Live Agent or email.
NEW: Single Journey flow
Book a single journey is quick and easy with the new version of M2M TaxiBot.
Return Journey flow
Customers are asked if they want to book a return journey.
Pre or ASAP Bookings
Quickly pre-book from previous location, schedule, or ASAP and return trips.
Instant Quotation
Instant quote function available 24/7, with no wait times.
Pickup & Dropoff Methods
Send Location, type in a location or inform driver en-route with driver notes.
Manage a Booking
Use the booking reference to cancel a booking, change details or get status.
Live Updates & Tracking
Customers receive dispatch notifications with driver updates.
Talk to An Agent
Seamlessly hand over complex support requests to a human agent.
LynkPay Integration
LynkPay is fully intergrated with M2M TaxiBot with a unique payment flow.
Cash or Card
Allows customers to pay with a card or an option for traditional cash payments.
Analytics
See how well your bot is performing through your custom dashboard.
Support
Software updates, backup, and maintenance support included.
Analytics
Get insights into your bot's engagement and performance.
View, monitor bot and team performance. Track engagement and retention across multiple channels over time. Make smarter decisions on how to improve engagement with your chatbot analytics dashboard.
Talk to an agent
Transform Your Customer Experience with Live Agent Chat
Seamlessly hand over complex support requests to a human agent. Connect with your customers in real-time. Respond to incoming conversations with a complete suite of features, across multiple channels leveraging the One-View Inbox.
TaxiBot Integrations
Unlock the power of our Integration with Autocab 365 and Cordic. Along with the best payment link providers to accept fares via credit and/or debit card using Multi-channel ChatBot bookings.
Multi-channel
TaxiBot V3
TaxibTaxiBot V3 lets customers book rides using voice notes via WhatsApp, Instagram, and Messenger. They can receive driver details, track locations, and manage bookings—all through an advanced AI-powered chatbot.ot V3
- FREE ONBOARDING SUPPORT
- Voice Note Bookings
- Messenger
- Monthly Subscription
- Live Agents
- Full Onboarding
- 24/7 Support
- 12M agreement
Add on Feature
Secure Pay By Card
Allows customers to pay with a card or an option for traditional cash payments. Comes with SMS failover message if no data/wifi is detected after two minutes.
- Stripe Connect
- Lynxpay
- Judo
Add on Feature
Live Agents
Respond to incoming conversations with a complete suite of features, across channels leveraging the One-View Inbox. Intelligently route your customers to the right agents.
- Additional Live Agent Logins
FAQs
Find answers to the most common questions about M2M TaxiBot.
How do I book a ride using Taxibot?
You can book a taxi ride using any channel. Easier Taxi Bookings can now be made using the M2M TaxiBot.
- Just say hi on any of the taxi operators WhatsApp, Instagram or messenger accounts.
- User can add text or use voice notes, Taxibot will ask for journey details then ask the user to confirm.
- User can amend the details in the drop down prompt.
- User can amend or cancel bookings at anytime.
Can I use a chatbot on WhatsApp to make taxi bookings?
You can now use the M2M TaxiBot on WhatsApp to make taxi bookings. WhatsApp TaxiBot works 24/7 and can have multiple conversations with different persons, at the same time.
Does the M2M TaxiBot support Pay by Link payments Taxi Fares?
Yes. M2M TaxiBot supports the following pay by link payment providers:
• Stripe Connect
• Judopay
• LynxPay
• CabCard
To add-on secure Pay by link card payments costs £19.95 per month through your M2M Omnichannel dashboard.
Is my language supported?
Conversations set language preferences during a conversation, and show conversations in their selected language.
As a result, TaxiBot can be deployed in over 50 Languages; Arabic, Bengali, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Persian, Portuguese, Punjabi, Pushto, Romanian, Russian, Slovak, Somali, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Polish and Vietnamese.
Are there any Countries that WhatsApp Block?
There are some countries that WhatsApp excludes from communicating with WhatsApp for Business numbers. Phone numbers from the following countries are blocked:
• Crimea (+7978)
• Cuba (+53)
• Iran (+98)
• North Korea (+850)
• Syria (+963)
Is M2M TaxiBot GDPR compliant?
Yes. The M2M TaxiBot is GDPR compliant. Customers confirm the booking by agreeing to the Terms and Conditions of the Taxi Operator with a URL link and acknowledge they have read the Privacy Notice. And agree to receive taxi dispatch notifications from M2M TaxiBot over WhatsApp or SMS.
On the welcome to taxi bot main menu, customers can select "Manage a Booking" to access Privacy Settings.
The GDPR (General Data Protection Regulation) gives you more control over how your personal data is used. TaxiBot saves some data about you during our chats. You can choose to download data, change personal data, or delete personal data.
M2M Omnichannel maintains the highest standards of security to protect your visitor’s privacy and ensure secure data communication. Personal data is end-to-end encrypted and not shared with third parties or institutions.
