M2M TaxiBot has been shortlisted for the prestigious Innovation Award at the upcoming Taxi Summit in Blackpool, taking place on 19 October at the iconic Blackpool Tower. The nomination highlights TaxiBot’s rapid evolution from a simple messaging assistant into a complete multichannel mobility platform.
What began as a WhatsApp-based booking solution has become a global service operating across WhatsApp, Instagram and Messenger. Built on the M2M Omnichannel Platform, TaxiBot enables taxi operators to communicate directly with passengers on the social apps they already use. There are no apps to download, no complex logins, just seamless engagement through familiar channels.
Passengers can now book rides, check driver availability and even make payments in real time, all from their preferred messaging app. For taxi companies, this means automated booking flows, reduced call handling and stronger customer retention.
A key milestone in TaxiBot’s journey is its new partnership with iCabbi, one of the leading dispatch platforms in the industry. The integration allows TaxiBot to connect directly to iCabbi’s ecosystem, synchronising ride data and payments while offering a fully branded passenger experience.
The Innovation Award nomination celebrates companies that are redefining mobility through technology. TaxiBot’s inclusion on the shortlist reflects its commitment to innovation, automation and customer-first design in the private hire and taxi sector.
M2M TaxiBot continues to push boundaries in the way operators connect, convert and grow.
