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Generate Taxi Bookings with WhatsApp TaxiBot
Give your customers a premium taxi booking experience using our fully automated WhatsApp Taxi Chatbot that’s available 24/7.
What's included in TaxiBot?
AI Virtual Assistants handling multiple taxi bookings simultaneously directly through WhatsApp.
Fully automated
WhatsApp Chatbot handles the entire booking process from start to finish.
Branded Experience
Your logo, company name, address, email, website and description.
Pre or ASAP Bookings
Quickly pre-book from previous location, schedule, or ASAP and return trips.
Instant Quotation
Instant quote function available 24/7, with no wait times.
Talk to An Agent
Seamlessly hand over complex support requests to a human agent.
Manage a Booking
Use the booking reference to cancel a booking, change details or get status.
GDPR Compliant
Manage a booking for privacy settings, giving control over personal data.
Pickup & Dropoff Methods
Send Location, type in a location or inform driver en-route with driver notes.
Live Updates & Tracking
Customers receive WhatsApp dispatch notifications with driver updates.
Cash or Card
Allows customers to pay with a card or an option for traditional cash payments.
Analytics
See how well your bot is performing through your custom dashboard.
Support
Software updates, backup, and maintenance support included.
Talk to an agent
Transform Your Customer Experience with Live Agent Chat
Seamlessly hand over complex support requests to a human agent. Connect with your customers in real-time. Respond to incoming conversations with a complete suite of features, across multiple channels leveraging the One-View Inbox.
Analytics
Get insights into your bot's engagement and performance.
View, monitor bot and team performance. Track engagement and retention across multiple channels over time. Make smarter decisions on how to improve engagement with your chatbot analytics dashboard.
Omnichannel automation platform
Get Taxi Bookings with Customers in Real-Time Wherever they are
Delight your customers 24/7 with AI Chatbot and Live Agent booking experience across multiple channels.
Messenger
Telegram
Line
Website
FAQs
Find answers to the most common questions about M2M TaxiBot.
Can I book a taxi on WhatsApp?
You can book a taxi ride using WhatsApp. Easier Taxi Bookings can now be made using the M2M TaxiBot on WhatsApp. Choose one of the three simple ways to book a taxi:
1. Send ‘Hi’ on WhatsApp to your local taxi firm business WhatsApp number
2. Click an official wa.me link supplied by your local taxi firm, to access the chat window.
3. Scan the QR code supplied by your local taxi firm.
Once the AI Chatbot responds, you simply tap the “Book a journey” button. You can then enter your destination, and TaxiBot will match you with the closest available taxi.
Can I use a chatbot on WhatsApp to make taxi bookings?
You can now use the M2M TaxiBot on WhatsApp to make taxi bookings. WhatsApp TaxiBot works 24/7 and can have multiple conversations with different persons, at the same time.
Can I call Taxi from WhatsApp?
You can now use the WhatsApp business directory to find a taxi within your area. To select a location manually or to use your phone number to see taxi firms within your region, tap NOT NOW. Then, pick a location from the map. Type in the query for the business you're looking for.
And now you can use the M2M TaxiBot on WhatsApp to call a taxi. WhatsApp TaxiBot works 24/7 and can have multiple conversations with different persons, at the same time.
What is a WhatsApp chatbot?
A WhatsApp chatbot is an automated software that uses AI (Artificial Intelligence) to engage your customers on the WhatsApp using our NLP engine.
Does the M2M TaxiBot support Pay by Link payments Taxi Fares?
Yes. M2M TaxiBot supports the following pay by link payment providers:
• Judopay
• Stripe
• LynxPay
• CabCard
To add-on secure Pay by link card payments costs £19.95 per month through your M2M Omnichannel dashboard.
Is my language supported?
Conversations set language preferences during a conversation, and show conversations in their selected language.
As a result, TaxiBot can be deployed in over 50 Languages; Arabic, Bengali, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Persian, Portuguese, Punjabi, Pushto, Romanian, Russian, Slovak, Somali, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Polish and Vietnamese.
Are there any Countries that WhatsApp Block?
There are some countries that WhatsApp excludes from communicating with WhatsApp for Business numbers. Phone numbers from the following countries are blocked:
• Crimea (+7978)
• Cuba (+53)
• Iran (+98)
• North Korea (+850)
• Syria (+963)
Is M2M TaxiBot GDPR compliant?
Yes. The M2M TaxiBot is GDPR compliant. Customers confirm the booking by agreeing to the Terms and Conditions of the Taxi Operator with a URL link and acknowledge they have read the Privacy Notice. And agree to receive taxi dispatch notifications from M2M TaxiBot over WhatsApp or SMS.
On the welcome to taxi bot main menu, customers can select "Manage a Booking" to access Privacy Settings.
The GDPR (General Data Protection Regulation) gives you more control over how your personal data is used. TaxiBot saves some data about you during our chats. You can choose to download data, change personal data, or delete personal data.
M2M Omnichannel maintains the highest standards of security to protect your visitor’s privacy and ensure secure data communication. Personal data is end-to-end encrypted and not shared with third parties or institutions.
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